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Privacy Policy

Privacy Policy

Last Updated: December 2026

At Voxrealm, safeguarding your privacy and securing your personal data is our top priority. This Privacy Policy outlines our practices for collecting, utilizing, sharing, and protecting your information when you interact with our digital media service.

1. Data Controller Information

Voxrealm (trading as Filmaura) is the data controller responsible for your personal information. Our contact details are:

  • Business Name: Voxrealm

1.1 Data Protection Officer (DPO)

Our Data Protection Officer can be contacted at: [email protected]. The DPO is responsible for overseeing our data protection strategy and ensuring compliance with applicable data protection laws including GDPR and CCPA.

2. Information We Gather

We collect various forms of information to deliver and enhance our services for you. This includes personally identifiable details like your full name, email address, and payment information when you register an account or sign up for our subscription plans. Additionally, we gather device-specific data, IP addresses, browsing activity, and usage patterns to optimize your viewing experience and suggest content aligned with your interests.

3. Legal Basis for Processing (GDPR Compliance)

Under Article 6 of the General Data Protection Regulation (GDPR) (EU) 2016/679, we process your personal data based on the following legal grounds:

  • Consent (Article 6(1)(a)): For marketing communications, cookie usage, and optional data collection
  • Performance of a contract (Article 6(1)(b)): To provide the streaming services you request and process subscription payments
  • Legitimate interests (Article 6(1)(f)): To improve our services, prevent fraud, ensure security, and optimize user experience (without overriding your fundamental rights)
  • Compliance with legal obligations (Article 6(1)(c)): When required by law, court orders, or regulatory authorities

4. How We Utilize Your Information

Your data enables us to provide personalized content suggestions, process subscription payments, offer customer support, and maintain the security of our platform. We leverage analytics data to understand user behavior, enhance our service offerings, and develop new features. Your viewing habits and preferences allow us to recommend films and shows you'll enjoy, creating a more immersive entertainment experience tailored specifically to you.

5. Data Sharing and Disclosure

We do not monetize your personal information by selling it to third parties. We may share your data with trusted third-party service providers that assist us in operating our platform, including payment processors, cloud storage providers, and analytics firms. These partners are legally bound by contracts to protect your information and use it solely for authorized purposes. We may also disclose information if required by legal obligations or to safeguard our rights, property, or safety.

Our website uses cookies and similar tracking technologies to improve your experience, remember your preferences, and analyze website traffic. You can manage cookie settings through your browser options, though disabling cookies may impact the functionality of certain features on our service. We use session cookies that expire when you close your browser and persistent cookies that remain on your device to preserve your preferences over time.

Types of cookies we use:
• Essential cookies: Required for the basic functionality of the website (cannot be disabled)
• Analytics cookies: Help us understand how users interact with our website (non-essential)
• Personalization cookies: Used to remember your preferences and deliver personalized content (non-essential)
• Marketing cookies: Used to deliver relevant promotional content (non-essential, only with your consent)

7. Data Security Measures

We implement industry-leading security protocols to protect your personal information from unauthorized access, modification, disclosure, or destruction. This includes encryption for data transmission, secure servers for data storage, regular security audits, and comprehensive employee training on privacy protocols. However, no method of internet transmission is entirely secure, and we cannot guarantee absolute protection against all potential risks.

8. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, tax, or accounting requirements:

  • Account information: Until account deletion (plus 6 months for legal compliance)
  • Payment information: 7 years (to comply with financial regulations)
  • Customer support inquiries: 24 months from last interaction
  • Marketing preferences: Until you unsubscribe or request deletion
  • Usage data/cookies: Up to 12 months (or until you decline non-essential cookies)
  • Analytics data (anonymized): Indefinitely (for service improvement)

After the retention period, we securely delete or anonymize your personal data to prevent identification.

9. User Rights and Options (GDPR & CCPA Compliance)

You have the right to access, update, or delete your personal information at any time through your account settings panel. You may also opt out of marketing communications and adjust your privacy preferences as needed. If you believe we have collected or used your information in violation of this Privacy Policy, you have the right to file a complaint with relevant data protection authorities and pursue legal remedies as applicable.

For EEA Users (GDPR Rights) - Article 15-21 of GDPR:

  • Right to Access: Request a free copy of all personal data we hold about you in a machine-readable format (response within 1 month)
  • Right to Rectification: Request correction of inaccurate or incomplete personal data
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data (exceptions apply for legal compliance)
  • Right to Restriction of Processing: Request temporary suspension of data processing
  • Right to Data Portability: Transfer your personal data to another service provider
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: At any time (for processing based on consent)

For California Users (CCPA/CPRA Rights):

  • Right to Know: Request disclosure of what personal data we collect, use, disclose, or sell (response within 45 days)
  • Right to Delete: Request deletion of your personal data (exceptions apply for legal obligations)
  • Right to Opt-Out: Opt out of the sale of your personal data (WE DO NOT SELL YOUR PERSONAL DATA)
  • Right to Correct (CPRA): Request correction of inaccurate personal data
  • Right to Non-Discrimination: We will not deny services or charge higher fees if you exercise your CCPA/CPRA rights

How to Exercise Your Rights: Send an email to [email protected] with the subject line "Data Rights Request - [Your Full Name]". Include your full name, contact information, and a clear description of your request. We may require verification to confirm your identity.

10. Children's Privacy Protection

Our services are not designed for individuals under the age of 13. We do not intentionally collect personal information from children under 13. If we discover that we have collected personal information from a child under 13 without parental consent, we take immediate action to remove such information from our systems. Parents and guardians should supervise their children's internet usage and educate them about online privacy and safety best practices.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence. We ensure that all international data transfers comply with applicable data protection regulations and implement robust safeguards to protect your privacy. When transferring data across borders, we utilize standard contractual clauses or other legally recognized mechanisms to ensure your personal information is adequately protected.

12. Policy Updates and Changes

We may revise this Privacy Policy periodically to reflect changes in our operational practices, legal requirements, or business needs. We will notify you of any significant changes by posting the updated policy on our website and, where required by law, obtaining your explicit consent. Your continued use of our services following such changes constitutes your acceptance of the revised policy.

13. Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to our privacy team at [email protected]. We will respond to your inquiry in a timely manner and address your concerns in accordance with applicable privacy laws and our commitment to protecting your personal information.